Our all-round service – 360 Support

360 Support from Hill is, like our products, unique in our industry. It starts right from the first moment you contact us, with our team using their in-depth knowledge and experience to make sure you have the right solution for your needs, with the flexibility to create bespoke options if necessary.

Our team keeps you fully updated throughout the order and delivery process, and our strict quality control means you can rely on your Hill equipment to be built to award-winning standards, in addition to being durable, cost-effective and above all, safe.

Once you’ve taken delivery, our after-sales team is always there to keep you operational, around the world, around the clock – whether you need spares, an engineer on-site or technical advice. With 360 Support, you get a complete, all-round service designed to minimise downtime and maximise productivity.

Big on parts support

Fast turnaround from stock
Our products are used on the frontline every day. So when you need a part, you need it quickly to minimise downtime – and with Hill, you’ll find an impressive 90% of all parts requirements, including replacement assemblies such as cylinders, can be supplied from stock from our vast 700 sq m dedicated parts warehouse, with the remainder usually available the following day.

Claire Cunningham, Aftersales Parts Advisor and Sean Harland, Aftersales Engineer are your primary contacts for any parts matters, and they’ll provide all the support you need, backed by our network of mobile service engineers who can often be with you within 24 hours – all part of our 360 Support service that’s designed to keep your plant up and running with minimal delay.

We offer three levels of service for parts:

  • Emergency orders (where the order is placed before mid-day) are dispatched the same day, using DHL Express. A complete order tracking and proof of delivery service is available too.
  • Stock orders can benefit from lower costs of carriage where parts can be dispatched for 3-day delivery. (Terms and conditions apply).
  • Consignments weighing more than 30kg are sent by road courier service and can be priced individually when required.

Our parts can be shipped to virtually anywhere in the word, and we accept payment by most credit cards and by BACS.

To get in touch with our Parts team, call +44 28 3025 2555 and selecting option 1. Alternatively, contact:

Claire Cunningham – Direct Dial +44 28 3025 4997. Email; service@hillattach.com
Sean Harland – Direct Dial +44 28 3025 4990. Email; sean.h@hillattach.com.

Big on technical advice

Your productivity, our priority
We work closely with every one of our customers, to make sure they have all the advice and help they need to make sure our products work hard for them. And that support includes detailed technical assistance both from our in-house experts and our national network of mobile service engineers.

Whether it’s using their expertise and experience to specify the right solution for you at the start, or providing technical or sales literature for any of our products, our team will make sure you have everything you need as part of our 360 Support together with a range of downloadable materials from datasheets to support videos, all available right here.

Downloads
Datasheets
Product Manuals
Product Support Videos